Noblez is not responsible for lost or stolen packages. If your package is marked as delivered but you haven’t received it, please contact the shipping carrier. For further assistance, email us at support@noblez.co.
•If a customer provides an incorrect or invalid shipping address, we cannot intervene, as the address is submitted directly by the customer during checkout.
•If an invalid address is provided and the package is returned to our facility, the customer MUST contact us via email regarding their order. Once we receive the returned package, we will process a refund, or the customer will have to cover the shipping cost for resending the order.
•Refunds will cover the total cost of the order, excluding the shipping fee of €6, which is non-refundable.
